Duelz Casino Terms and Conditions

Welcome to Duelz Casino. These Terms and Conditions govern your use of our website and services available at duelz.com. By registering an account or using any part of our platform, you agree to be bound by these terms in full. Please read this document carefully before proceeding. If you do not accept these terms, you must not use our services. At Duelz Casino, we are committed to providing a transparent, fair, and responsible gaming environment for all our players.

1. About Us

Our services are operated by SuprPlay Limited, a company registered in Malta (Registration No. C-74595), with its registered office at Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302. We are part of the SuprNation Group, the same operator behind NYSpins and other award-winning online casino brands. At Duelz Casino, we hold a licence issued by the UK Gambling Commission (Account No. 48695; Licence No. 000-048695-R-327029-011), and we operate exclusively for GB residents. Our approved Alternative Dispute Resolution (ADR) provider is eCOGRA, and any unresolved complaints may be referred to them after our internal process has been exhausted.

2. Eligibility and Registration

To use our services at Duelz Casino, you must meet the following eligibility criteria:

• You must be at least 18 years of age.
• You must be a resident of the United Kingdom.
• You must not be located in or accessing our services from any restricted jurisdiction.
• You must not be registered on any self-exclusion list, including GAMSTOP.
• You must provide accurate and truthful information when creating your account.
• You must not hold more than one account with us at any time.

We reserve the right to request documentation to verify your identity, age, and place of residence. We may suspend or close your account if we are unable to verify your details to our satisfaction. Access via VPN or proxy services is strictly prohibited. We actively monitor access to ensure that only eligible GB residents use our platform. Players from jurisdictions outside the United Kingdom, including FATF-listed countries such as North Korea, Iran, and Myanmar, are entirely excluded from our services.

3. Account Security and Login

Your Duelz Casino login credentials are your responsibility. We strongly advise you to keep your username and o1&OX*C@vB_*ZnLT confidential at all times. You must notify us immediately at support-uk@duelz.com if you suspect any unauthorised access to your account. We are not responsible for any losses resulting from your failure to keep your account credentials secure. You may access our platform via desktop or mobile browser — we do not currently offer a dedicated Duelz casino app for download, though our website is fully optimised for mobile use.

4. Deposits and Payment Methods

At Duelz Casino, we accept the following deposit methods for UK players:

• Trustly (minimum deposit £10)
• Paysafecard (minimum deposit £10)
• Bank Transfer (minimum deposit £20)
• Apple Pay (minimum deposit £20)
• Visa and Mastercard Debit Cards (minimum deposit £20)
• Skrill, Neteller, PayPal (minimum deposit £20)
• Rapid Transfer (minimum deposit £20)

Please note that we do not accept credit cards in accordance with UK Gambling Commission regulations. All transactions are processed in GBP. We do not accept deposits from third-party accounts. Any deposits made via ineligible methods will be returned to the sender, and we accept no responsibility for delays in such cases.

5. Withdrawals and Processing Times

Our Duelz casino withdrawal time is typically up to 72 hours for internal processing. After processing is complete, transfers are made instantly to your chosen method. Minimum withdrawal amount is £20. Withdrawals are paid to the same method used for your deposit. The following limits apply per transaction:

• Trustly and Bank Transfer: up to £20,000 per transaction
• Cards, Apple Pay, e-wallets, and Paysafecard: up to £10,000 per transaction

We apply a 5% fee (minimum £5) on withdrawals made without any wagering activity. If you have not played with your deposit, this fee will be deducted from your withdrawal amount. We reserve the right to conduct additional verification checks before approving any withdrawal. If you experience any duelz casino withdrawal problems, please contact our support team via live chat or email and we will investigate promptly. Our Duelz casino withdrawal times may vary depending on the chosen payment method and whether it is your first withdrawal.

6. Bonuses and Promotions

Our Duelz casino welcome bonus offers up to 140 Free Spins on your first deposit. To qualify, a minimum deposit of £25 is required. Free Spins are awarded at a rate of 20 per day for 7 consecutive days and must be manually claimed each day on selected games. Each free spin is valued at £0.10, and maximum winnings per day are capped at £100. Winnings from free spins are credited as bonus money and subject to 10x wagering requirements before withdrawal. This offer is limited to one per person, address, device, and IP address. It is available to GB players only.

In addition to the welcome bonus, at Duelz Casino we offer the following ongoing promotions:

• 10% Cashback on eligible losses
• League Cash Prizes through our gamified loyalty system
• Daily Free Spins for qualifying players
• Daily Bonuses and network promotions
• Drops & Wins tournaments from our game providers

All bonuses are subject to their individual terms. We reserve the right to amend, suspend, or withdraw any promotion at any time. Bonus abuse, collusion, or use of automated software to exploit our offers may result in bonus cancellation and account closure. There is no traditional Duelz casino no deposit bonus available at this time. All duelz free spins are subject to the terms stated at the time of the offer.

7. Loyalty and Gamified Rewards

At Duelz Casino, we operate a unique gamified loyalty programme rather than traditional VIP tiers. Our loyalty system includes duels, treasure chests, and League Cash Prizes designed to reward regular play in an engaging and transparent way. This system has received recognition at industry level, with the SuprNation Group earning an EGR award for its innovation in player engagement. We do not operate a conventional VIP programme, but all players benefit from our ongoing rewards as they engage with the platform.

8. Game Providers and Available Games

Our Duelz slots library and full games catalogue are powered by leading software providers, including:

• NetEnt, Evolution Gaming, Pragmatic Play, Games Global
• Scientific Games, Big Time Gaming, Blueprint Gaming, Red Tiger
• Relax Gaming, Push Gaming, ELK Studios, Gamomat
• Quickspin, Yggdrasil, Play'n GO

We offer a wide selection of game types including slots, live casino, table games, and arcade titles. Live dealer games are powered by Evolution Gaming and Pragmatic Play. Our table games include roulette and blackjack, among others. Please note that duelz casino is not a no-account casino — registration is required to play all games.

9. Responsible Gambling

We take responsible gaming seriously. At Duelz Casino, we provide a range of tools to help you manage your gambling, including deposit limits, session time limits, reality checks, cooling-off periods, and self-exclusion options. If you feel you may have a gambling problem, we encourage you to use these tools or contact organisations such as GamCare, BeGambleAware, or GamStop. We are required to take reasonable steps to identify and assist players who may be experiencing gambling-related harm. We may limit or close your account if we have concerns about your gaming behaviour, even without your explicit request.

10. Customer Support

Our Duelz casino live chat is available 24 hours a day, 7 days a week, and is the fastest way to reach our support team. You may also contact us by email at support-uk@duelz.com. We do not currently offer a duelz casino contact number for UK customers — all support is handled via live chat and email. Our team operates exclusively in English. For information about duelz casino sister sites, licensing details, or other regulatory questions, please contact us directly through one of the above channels.

11. Intellectual Property

All content on our platform, including logos, graphics, game interfaces, text, and software, is protected by intellectual property laws. You may not reproduce, copy, distribute, or commercially exploit any content from our website without our express written permission. The Duelz Casino logo and all associated branding are the exclusive property of SuprPlay Limited.

12. Limitation of Liability

We are not liable for any indirect, incidental, or consequential losses arising from your use of our services, including but not limited to loss of winnings, loss of data, or interruption of service. Our liability is limited to the maximum extent permitted by applicable UK law. We do not guarantee uninterrupted access to our platform and reserve the right to suspend or modify services at any time for maintenance or regulatory compliance purposes.

13. Governing Law and Disputes

These Duelz casino terms and conditions are governed by the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you have a complaint, we ask that you first contact our support team to allow us to resolve the matter internally. If you remain unsatisfied, you may escalate your complaint to eCOGRA, our approved ADR provider, or to the UK Gambling Commission.

14. Changes to These Terms

We reserve the right to update or amend these terms at any time. We will notify you of any material changes by email or via a notice on our platform. Your continued use of Duelz Casino following any changes constitutes your acceptance of the updated terms. We recommend that you review this document periodically to stay informed of any updates. If you do not agree with any revised terms, you must cease using our services and close your account.

If you have any questions regarding these terms, please do not hesitate to contact us at support-uk@duelz.com or via our 24/7 live chat. We are here to help.