Duelz Casino Responsible Gaming

Our Commitment to Safe Play

We at Duelz Casino operate under the licence of the UK Gambling Commission (account number 48695, licence 000-048695-R-327029-011), one of the most rigorous regulatory bodies in the world. This means that at Duelz Casino, we are held to the highest standards of player protection and responsible gambling practice. Our ADR (Alternative Dispute Resolution) provider is eCOGRA, an independent body that ensures fair and transparent treatment for all our players.

Responsible gaming is not an afterthought for us — it is built into the very foundation of how we operate. From the moment you join Duelz Casino, you have access to a full suite of self-management tools that put you firmly in the driving seat. We want your time with us to remain positive, and we encourage all players to use these features proactively.

Our Responsible Gaming Tools

At Duelz Casino, we offer a range of practical tools to help you manage your gambling habits. You can set limits, take breaks, or exclude yourself entirely — the choice is always yours.

All limit reductions and cool-off periods take effect immediately once requested. We at Duelz Casino want you to know that increases to limits are subject to a 24-hour cooling-off period before they come into force — this is an intentional safeguard to protect you from impulsive decisions.

Self-Exclusion at Duelz Casino

If you feel that you need a longer break from gambling, our self-exclusion option is available to you at any time. When you self-exclude through Duelz Casino, we will close your account and do our best to ensure that you do not receive any marketing communications from us during your exclusion period.

We strongly recommend that players who wish to self-exclude also register with GAMSTOP — the UK's national self-exclusion scheme. Through GAMSTOP, you can exclude yourself from all UK-licensed online gambling operators simultaneously, providing an additional layer of protection. You can register at www.gamstop.co.uk.

At Duelz Casino, we are fully integrated with the GAMSTOP system. If you are registered with GAMSTOP and attempt to access our platform, your account will be automatically blocked.

Recognising Problem Gambling

We understand that it can sometimes be difficult to recognise when gambling has stopped being fun. Here at Duelz Casino, we encourage all players to reflect honestly on their gaming behaviour. You may want to consider seeking help if you notice any of the following signs:

• Spending more money on gambling than you can afford to lose
• Chasing losses in an attempt to win back money
• Gambling to escape stress, anxiety, or personal problems
• Neglecting work, relationships, or other responsibilities because of gambling
• Feeling irritable or anxious when you are not gambling
• Borrowing money or selling possessions to fund your gambling
• Lying to friends or family about how much time or money you spend on gambling
• Feeling unable to stop or reduce your gambling despite wanting to

If any of these resonate with you, please reach out to us or to one of the independent support organisations listed below. At Duelz Casino, our team is always available to assist you — your wellbeing matters to us far more than any deposit.

Support Organisations We Recommend

We at Duelz Casino actively encourage players to seek professional support whenever it is needed. The following organisations provide free, confidential advice and assistance to anyone affected by problem gambling:

• GamCare — www.gamcare.org.uk | National Gambling Helpline: 0808 8020 133 (free, 24/7)
• BeGambleAware — www.begambleaware.org | Confidential support and information
• Gamblers Anonymous UK — www.gamblersanonymous.org.uk | Peer support groups across the UK
• Gordon Moody — www.gordonmoody.org.uk | Residential treatment for gambling addiction
• GAMSTOP — www.gamstop.co.uk | Free national self-exclusion scheme

Protecting Young Players

Our platform is strictly for adults aged 18 and over. At Duelz Casino, we require age verification for all players and will not process any deposits or allow gameplay until your identity and age have been confirmed. We take this responsibility extremely seriously.

We also encourage parents and guardians to use parental control software to prevent underage access to gambling websites in the home. The following tools can help:

• GamBan — www.gamban.com — blocks gambling websites across your devices
• Net Nanny — www.netnanny.com — parental control and content filtering
• Betfilter — www.betfilter.com — specialist gambling blocking software

Here at Duelz Casino, we make it clear that creating an account on behalf of a minor, or allowing a minor to use your account, is strictly prohibited and may result in immediate account closure and reporting to the relevant authorities.

How We Identify Players at Risk

We at Duelz Casino do not simply rely on players to come to us. Our team actively monitors for signs of potentially harmful gambling behaviour. We may reach out to you proactively if we notice patterns such as extended playing sessions, rapid increases in deposit frequency, or signs of chasing losses. This is not about intruding on your experience — it is about making sure that Duelz Casino remains a genuinely safe place to play.

When we contact you, it will always be in a supportive and non-judgmental way. You are never obligated to respond, but we do encourage you to engage with us if you feel it may be helpful.